Brazil Bureau Mail Unclaimed?

Brazil QSL Bureau parcel that we sent last year to the new PY address has been returned endorsed “UNCLAIMED” 

I would like to express my gratitude to LABRE for solving this matter very quickly this week. Today i received the following letter from LABRE:

“Dear Tim Beaumont,
LABRE comes by means of this, to clarify some problems faced by you in sending cards QSL for Brazil.
In March 2014, LABRE transferred the management and treatment of cards coming from abroad to the São Paulo branch, and in that time, the national administration did not inspect or as the
work was being done. In 2020, there was a change in the entire Board of Directors, and we opted for the return of QSL’s management to Brasília, at the address that is currently on the IARU website
Regarding the emails sent by you, we do not know the reason for the non-response because they did not arrive to us, we ask for your understanding and request that you use the email to deal with
any matter with LABRE.
We emphasize that there was also a failure of communication between the Brazilian postal service and LABRE, as we did not receive reports that there were packages awaiting payment of taxes for the
completion of submission.
We are also surprised by this occurrence, as we have received several cards from other countries usually. In view of these occurrences, we have adopted the procedure of consulting weekly for
possible remittance from abroad, and with that we hope to eliminate the problems caused.
We sincerely apologize for the inconvenience caused and here we reinforce our longing for receive the cards that unfortunately returned.”

I would like to express my gratitude to LABRE for solving this matter very quickly this week.
I have updated my website blog and added the letter very kindly sent to me by you today.
As far as i am concerned the matter is now resolved, any further loss of mail will be reported directly to you in future.
Regarding the emails, there were many email, and i got the email addresses from the LABRE Website which were obviously incorrect and have now been removed from the LABRE website. So maybe the website was not up to date? I also confirmed the email address with IARU which also gave me the wrong email address for LABRE. Again this matter is now resolved. I will be posting this parcel again to you for your members using “Printed Media Business Mail”
Some of the parcels i had sent to you in 2019 and 2020 that got returned were returned because of the new worldwide Pre Advice Delivery Data that is requested by Customs, Duane. Personal Correspondents such as QSL cards are EXEMPT from these new regulations, but Brazil Duane / Customs do not recognize the parcels as Personal Correspondents and return the parcels to sender. This was what the contents of my previous emails to ask for help from LABRE to allow these QSL parcels through customs / duane. So that was just for your information to help you understand why some of your parcels are required to pay TAX, this is because of the new worldwide Pre Advice Data for parcels, but there should be no TAX to pay on personal correspondents like QSL cards.
Once again, thank you for your co-operation and help. Please stay safe in these difficult covid times.

 Liga de Amadores Brasileiros de Radio Emissão — LABRE
 PO Box 004
 70275 – 970 Brasilia DF

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Tim Beaumont